Return and Exchange Process
Returns and Exchanges
Contact our Mobility Team during operating hours as soon as possible via phone or chat to learn about refund options.
If you are unhappy with your knee walker, let us know within the first seven days you receive it, and we will send you a different knee walker model to try as an exchange free of charge.
You can also cancel your rental by notifying us within 4-days of its arrival. As long as FedEx has the return shipment scanned into their system within 3-days of your return notification, we will issue you a refund minus delivery and return shipping charges. Returns must be in working order and as you received it condition. If you would like a FedEx pickup at your home, please call us so we can schedule it for a $13 fee, this is approximately what FedEx charges us for the service.
Refunds will be provided using the same form of payment for your order.
The iWalk has a manufacturer's warranty for manufacturing defects only.
The iWalk is not eligible for returns or refunds other than verified manufacturing defects.